Customer support in seven languages, and a whole catalogue moved without losing a record

Aquajoy sells activities, tours, Nile cruises and transfers across Hurghada, Cairo, Luxor, Sharm El-Sheikh, Aswan and Marsa Alam, to travellers paying in euros, dollars and pounds.

Customer support was handled entirely by people. Every language the company served needed someone who spoke it, so support could only grow as fast as the team could hire.

Years of content (240 activities, 47 tours, 177 articles and thousands of photos) also sat in a legacy system that was hard to change.

1. 1Automated customer support in seven languages (English, Arabic, German, Russian, Italian, French and Polish) across WhatsApp and the website chat. Travellers write in their own language and get an answer in it.
2. 2Passed bookings, complaints and anything unusual to a person, with the conversation already translated.
3. 3Built Vistachio, the company's new booking platform and brand, on Firebase, with an admin dashboard for activities, tours, transfers, articles and destinations.
4. 4Mapped every field from the old system to the new one, so nothing was dropped or rewritten.
5. 5Imported everything as private drafts, so nothing reached customers before it was reviewed.
6. 6Checked every record against the source twice, and rehearsed a full rollback before touching production.

Travellers get answers in seven languages without the team needing a speaker of each one. People now spend their time on bookings and problems, not repeat questions.

The complete catalogue lives on a platform the business controls, with zero unexplained differences from the original, ready for launch on vistachio.net.